Technical Assistance Server

Geek Squad Support Permissions That Change Dynamically Based on the Scenario

With most remote support software, every session is the same. Either you can control the remote computer, or you can’t. BeyondTrust, on the other hand, gives administrators more than 50 permissions to define how reps, customers and remote systems interact at a very granular level.

BeyondTrust's support session policies are dynamic, rather than rigid, bringing additional flexibility to already-powerful security measures. Admins can customize support session permissions to fit a variety of support scenarios.

Support session policies let you change the permissions allowed in a remote support session based on the support portal the customer came through or even the specific endpoint being supported.

Public Portal Authentication

Add an extra layer of security by requiring authentication for users accessing the Public Portal online. By using SAML, (Security Assertion Markup Language) an open standard for exchanging authentication and authorization data between parties, your service desk representatives are able to gather information about users requesting support, such as their name, login name, and a recognizable email before starting a session. This not only eliminates the inconvenience of the user having to provide these details when the session starts, but it also gives your service desk representative confidence in the identity of the person for whom they are providing support. This is an optional feature to ensure our customers are providing the most the secure remote support possible. By validating authentication, users and admins will be able to gather additional data to satisfy internal and external compliance requirements.